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Automation, Software
ManageEngine ServiceDesk Plus ISTM
ManageEngine ServiceDesk Plus ITSM is a robust ITIL-ready service management platform that integrates IT service management (ITSM), IT asset management (ITAM), CMDB, and enterprise service management (ESM). Deliver via cloud or on-premises, it supports help desk, incident/problem/change/project workflows, AI-powered self-service, omnichannel ticketing, and deep asset insights—all within a unified, customizable console manageengine.com+15download.manageengine.com+15download.manageengine.com+15.
Available on Request
ManageEngine ServiceDesk Plus ITSM is a unified service management platform that empowers IT and non-IT teams to deliver seamless support from a single console. Featuring a range of built-in ITSM essentials—such as incident, problem, change, release, and project management—ServiceDesk Plus also offers comprehensive ITAM, CMDB, and ESM capabilities download.manageengine.com.
Designed with scalability and flexibility in mind, ServiceDesk Plus is available both in cloud and on-premises formats and supports 37+ languages across 185+ countries download.manageengine.com+1download.manageengine.com+1. Its modular architecture consists of three core editions—Standard, Professional, Enterprise—with optional add-ons for advanced workflows itrtech.africa+15manageengine.com+15techradar.com+15.
Key features include omnichannel ticketing (email, portal, chat, phone), AI-driven chatbot and ticket triage, customizable self-service portal, drag-and-drop workflow automations, SLA management, and more download.manageengine.com+1download.manageengine.com+1. The platform supports asset discovery (agent-based or network scan), software license tracking, purchase and contract lifecycle management, and alerts IT teams to unauthorized usage and compliance breaches manageengine.com+1manageengine.com+1.
ServiceDesk Plus is ITIL-aligned, covering incident, problem, change, release, and service catalog management. The Enterprise edition advances further with CMDB, problem workflows, service catalog approvals, and IT project and release modules rezolve.ai+3manageengine.com+3download.manageengine.com+3. Organizations gain access to over 400 ready-built reports and dashboards, plus advanced analytics and AI assistants like Zia, ChatGPT, or Copilot integration techradar.com.
Ideal for both SMBs and large enterprises seeking structured IT governance and operational efficiency, ServiceDesk Plus promises clear ROI—up to 3.5× returns—with transparent pricing starting at around US$13–$67 per technician/month based on edition rezolve.ai. It also offers a free tier for up to 5 technicians (Standard edition) download.manageengine.com
Technical Specifications
Category Details Deployment Cloud & On-premises Languages/Countries 37+ languages; used in 185+ countries assets.applytosupply.digitalmarketplace.service.gov.uk+1techradar.com+1scribd.com+2download.manageengine.com+2download.manageengine.com+2 Editions Standard, Professional, Enterprise; plus add-ons for ITAM, CMDB, change, problem, project, service catalog Pricing (Cloud) Standard ~US$13/tech/mo; Professional ~US$27/tech/mo; Enterprise ~US$67/tech/mo Free Tier Up to 5 technicians (Standard) System Requirements Cloud: none locally; On-prem: typical 4–64 GB RAM, 500 GB–2 TB disk, PostgreSQL/MSSQL, Windows Server/Linux OS Ticket Channels Email, self-service portal, phone, live chat, AI chatbot ITSM Modules Incident, Problem, Change, Release, Project, CMDB, Service Catalog, SLA Asset & License Discovery, inventory, software licenses, purchase/contract lifecycle Automation & AI Drag‑and‑drop workflows, no‑code automation, predictive triage, virtual assistant (Zia), ChatGPT/ Copilot integration Analytics & Reporting 400+ built-in reports/dashboards, scenario modeling, real‑time insights Integration Part of ManageEngine/Zoho stack; REST APIs for external apps Security & Compliance ITIL-aligned; enterprise-grade security and governance
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