ManageEngine, a division of Zoho Corporation, offers a comprehensive IT management suite. Its portfolio spans ITSM, ITOM, endpoint management, identity management, and security. Here are the key elements of the ManageEngine offering:
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🔑 1. IT Service Management (ITSM)
✔️ ServiceDesk Plus
• Full-featured ITIL-ready help desk
• Incident, problem, change, and release management
• Asset management and CMDB
• Self-service portal and knowledge base
• SLA management and automation
Target Users: IT support teams, enterprise service desks
USP: Easy to deploy, customizable, and competitively priced
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🔑 2. IT Operations Management (ITOM)
✔️ OpManager
• Real-time network and server monitoring
• Visual network maps and dashboards
• Customizable alerting and thresholds
✔️ Applications Manager
• Application performance monitoring for cloud, web, DB, ERP
• Supports over 150 technologies
✔️ NetFlow Analyzer
• Bandwidth monitoring and traffic analytics
• Flow technologies: NetFlow, sFlow, jFlow, IPFIX
✔️ Network Configuration Manager
• Backup, version control, and compliance for network device configurations
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🔑 3. Unified Endpoint Management (UEM)
✔️ Endpoint Central (formerly Desktop Central)
• Manages Windows, macOS, Linux, iOS, Android, and ChromeOS
• Software deployment, patching, remote control, MDM, encryption
• Role-based access, reports, and compliance
Supports both agent-based and agentless management
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🔑 4. IT Security & Compliance
✔️ Log360
• Unified SIEM platform
• Includes log management, threat detection, file integrity monitoring, and compliance reports
✔️ EventLog Analyzer
• Focused log analysis and forensics
• Compliance-ready (e.g., GDPR, HIPAA, PCI DSS)
✔️ Vulnerability Manager Plus
• Risk-based vulnerability assessment
• Patch and mitigation management
✔️ Device Control Plus
• USB and peripheral control for endpoint protection
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🔑 5. Identity & Access Management (IAM)
✔️ ADManager Plus
• AD user provisioning, group management, automation, reporting
• Microsoft 365 and Exchange support
✔️ ADAudit Plus
• AD auditing, logon tracking, permission changes
• File server and NTFS auditing
✔️ Password Manager Pro / ADSelfService Plus
• Secure privileged account and password management
• Self-service password reset and MFA
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🔑 6. Cloud & SaaS Management
• Cloud infrastructure monitoring (AWS, Azure, GCP)
• Office 365 and G Suite administration
• SaaS usage analytics and license optimization
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🔑 7. IT Analytics
✔️ Analytics Plus
• AI-driven analytics engine for ServiceDesk, OpManager, and others
• Visual dashboards, forecasting, and natural language queries
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🔑 8. Privileged Access & Endpoint Security
• Manage privileged user sessions (PAM360)
• Browser security, ransomware control (Endpoint DLP)
• USB, WiFi, and Bluetooth device policies
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🔑 9. Enterprise Mobility Management (EMM)
• App and device management for mobile endpoints
• BYOD controls, geofencing, lost device protection
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🔑 10. Low-Code Development
✔️ Zoho Creator (Integrated)
• Build custom workflows or tools that tie into ServiceDesk Plus or other modules
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🧩 Integration & Modularity
• Most tools are standalone, but integrate deeply with each other
• Available as on-prem, cloud, or hybrid deployments
• Offers central console (ME Central) for unified visibility and access
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⚡ Highlights of ManageEngine’s Approach
Feature Benefit
Modular architecture Buy only what you need
Competitive pricing Lower TCO than most enterprise platforms
Quick deployment Especially in SMB and mid-market environments
Strong support & documentation Active forums, onboarding tools
Compliance-ready reporting Prebuilt reports for HIPAA, PCI-DSS, SOX, etc.