Cancellation and Refund Policy

Cancellation and Refund Policy

Introduction

This Cancellation and Refund Policy outlines the terms and conditions for cancelling orders and requesting refunds for purchases made on kysinfotech.in. We aim to ensure a fair and transparent process for our customers.

2.Cancellation Policy

2.1 Order Cancellation by Customer

Timeframe: Customers may cancel their order within 24 hours of placing it, provided the order has not yet been processed or shipped.
Process: To cancel an order, contact our customer support team at info@kysinfotech.in or through the contact form on our website. Please provide your order number and reason for cancellation.
Confirmation: Once the cancellation is processed, you will receive a confirmation email, and any payments made will be refunded as per the refund policy below.
Non-Cancellable Orders: Orders that have already been processed or shipped cannot be cancelled. In such cases, customers may initiate a return as per the return policy.

2.2 Cancellation by KYS Infotech

We reserve the right to cancel an order due to reasons such as unavailability of stock, pricing errors, or suspected fraudulent activity.
In such cases, customers will be notified via email, and a full refund will be issued within 7-10 business days to the original payment method.

Refund Policy

3.1 Eligibility for Refunds

Refunds are applicable under the following conditions:

Cancellation within 24 Hours: If the order is cancelled within the stipulated time frame as mentioned above.
Defective or Damaged Products: If the product received is defective, damaged, or not as described.
Non-Delivery: If the product is not delivered within the estimated delivery time frame due to issues on our end.
Incorrect Product: If the product delivered is different from what was ordered.

3.2 Non-Refundable Items

The following are not eligible for refunds:

Products marked as “non-returnable” or “final sale” on the product page.
Customized or personalized products, unless defective or damaged.
Products damaged due to misuse or improper handling by the customer.

3.3 Refund Process

Initiating a Refund: To request a refund, contact our customer support team at info@kysinfotech.in within 7 days of receiving the product. Include your order number, reason for the refund, and any supporting evidence (e.g., photos of defective items).
Return Shipping: For defective, damaged, or incorrect products, KYS Infotech will cover the return shipping costs. For other cases, the customer is responsible for return shipping charges.
Inspection: Once the returned product is received and inspected, we will notify you of the refund approval or rejection. Approved refunds will be processed within 7-10 business days to the original payment method.
Refund Timeline: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to reflect in your account.

Return Policy

Timeframe: Returns for defective, damaged, or incorrect products must be initiated within 7 days of delivery.
Condition: Products must be returned in their original condition, unused, with all tags and packaging intact.
Process: Contact info@kysinfotech.in to request a return. We will provide a return shipping label for eligible cases. Once the product is received and verified, a refund or replacement will be processed as applicable.

Exceptions

Pre-Orders or Special Orders: These may have specific cancellation or refund terms, which will be communicated at the time of purchase.
Digital Products: Digital products (e.g., software, downloadable content) are non-refundable unless they are defective or fail to perform as advertised.

Contact Information

For any questions or assistance regarding cancellations, refunds, or returns, please reach out to:

Email: info@kysinfotech.in
Phone: +91-8062180942 (available during business hours, 9 AM to 6 PM IST, Monday to Saturday)
Website: https://kysinfotech.in/contact-us/