FAQ

1. What products can I purchase from the KYS Infotech online IT store?
   Our online IT store offers a wide range of IT hardware and software, including servers, desktops, laptops, printers, networking equipment (e.g., routers, switches), CCTV systems, antivirus software, and video conferencing solutions. Browse our catalog at kysinfotech.in for the full selection.
2. How can I place an order on the website?
   To place an order, visit kysinfotech.in, select your desired products, add them to your cart, and proceed to checkout. You’ll need to provide shipping and payment details. We accept various payment methods, including credit/debit cards and net banking, as listed at checkout.
3. What are the shipping options and delivery timelines?
   We offer standard and expedited shipping options, with details available at checkout. Delivery timelines vary based on your location and product availability, typically ranging from 3-7 business days within India. Refer to our Shipping Policy for more details.
4. Can I return or exchange a product?
   Yes, returns are accepted within 7 days of delivery for eligible products (e.g., wrong or damaged items, subject to approval). Products must be unused, unopened, and in original packaging. Please review our Returns and Refunds Policy for specific conditions and procedures.
5. How do I track my order?
   Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also log in to your account on kysinfotech.in to check the status of your order.
6. What should I do if I receive a defective or damaged product?
   For damaged products, contact us within 48 hours of delivery via the “Contact Us” link with images and video evidence. For defective products, reach out to the brand’s support or nearest service center. See our Returns and Refunds Policy for details.
7. Are the prices on the website inclusive of taxes?
   Yes, all prices displayed include applicable taxes unless stated otherwise. Any additional shipping or handling fees will be shown at checkout.
8. How secure is my payment information?
   We use secure payment gateways to protect your financial information. All transactions are encrypted, and we comply with industry-standard security protocols. Refer to our Privacy Policy for more information.
9. Can I cancel my order after placing it?
   Orders can be canceled before dispatch by contacting us through the “Contact Us” link. Once shipped, cancellations are subject to our Returns and Refunds Policy. Note that refused Cash on Delivery (COD) orders are non-refunded.
10. How can I contact KYS Infotech for support?
    Reach us via the “Contact Us” link on kysinfotech.in, or use the email and phone details provided in our Terms and Conditions. Our team is available to assist with product queries, order issues, or technical support.