ManageEngine ServiceDesk Plus – Unified ITSM, ITAM & ESM Platform

Why Choose ManageEngine ServiceDesk Plus for IT Service Management?

Unified ITSM, ITAM, and ESM in One Platform

ManageEngine ServiceDesk Plus combines IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM) into a single, scalable platform. Designed for both IT and non-IT teams, it streamlines service delivery, boosts efficiency, and ensures maximum ROI.

• Trusted in 185 countries and available in 37 languages.

• PinkVERIFY™ certified with 7 ITIL® practices.

• Delivers 3.52x ROI on ITSM investments.

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Comprehensive Service Management Features

Omnichannel Service Desk

• Supports tickets via email, phone, chat, and self-service portal.

• AI-powered chatbot for faster user assistance.

• Multi-instance model for separate service environments.

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Workflow Automation and No-Code Customization

• Automate ticket assignment, SLAs, and escalations.

• Drag-and-drop form and workflow builders.

• Orchestrate multi-step approvals and service tasks.

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IT Asset Management (ITAM) and Discovery

• Auto-discover IT assets across the network.

• Track hardware, software, and license compliance.

• Schedule asset audits and generate inventory reports.

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Change, Release, and Project Management

• Implement ITIL® best practices for change and release workflows.

• Link changes with projects, assets, and problems.

• Manage IT projects from planning to delivery.

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Customizable Service Catalog and CMDB

Centralized Service Catalog

• Publish services for IT and non-IT teams.

• Customize forms, SLAs, and workflows for each service.

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Integrated CMDB

• Visualize relationships between configuration items (CIs).

• Assess impact before making changes.

• Maintain an accurate system of record.

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Deployment Flexibility

SaaS and On-Premises Options

• Choose cloud-based or on-premises deployment.

• Failover and live chat add-ons available for on-premises.

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Scalable Editions

• Standard Edition: IT and non-IT service desk.

• Professional Edition: Service desk + ITAM.

• Enterprise Edition: Full ITSM suite with ITAM, change, problem, release, CMDB, and IT projects.

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Supported Environments

Operating Systems

• Windows Server (2019, 2022).

• Red Hat Enterprise Linux (RHEL) 7+, Ubuntu 20+, CentOS 8+, Debian 10+.

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Databases

• PostgreSQL, MSSQL (2016, 2017, 2019, 2022).

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Browsers

• Chrome, Firefox, Microsoft Edge, Zoho Ulaa.

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Hardware Recommendations

• Standard: 4 cores, 16GB RAM, 500GB storage.

• Professional: 8 cores, 32GB RAM, 2TB storage.

• Enterprise: 16 cores, 64GB RAM, 2TB storage.

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Conclusion: ITSM That Scales with Your Business

ServiceDesk Plus delivers ITSM, ITAM, and ESM in one unified solution. With automation, multi-channel support, and flexible deployment, it enables organizations to streamline service delivery while maximizing ROI.

ManageEngine ServiceDesk Plus – ITSM Platform (KYS Infotech)


ServiceDesk Plus Fact Sheet (PDF)