Ivanti Neurons for ITSM

Ivanti Neurons for ITSM is a robust, cloud-optimized IT service management (ITSM) solution that transforms help desks and support teams into strategic business enablers. It automates workflows to eliminate costly manual processes, enhancing business efficiency, compliance, and security. The solution scales to meet diverse business needs, from basic helpdesk ticketing to advanced ITIL-based service management processes. Leveraging AI-driven automation, it offers features like self-healing capabilities, ticket classification, and conversational AI for self-service, reducing downtime and manual effort. Ivanti Neurons for ITSM provides real-time visibility into IT assets, role-based dashboards, and no-code workflow configuration, enabling faster resolutions and improved employee experiences. It supports deployment in the cloud, on-premises, or hybrid environments and integrates with systems like LDAP, Azure, and Ivanti Neurons for Patch Management and UEM, ensuring flexibility and scalability.