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QFlow+: Smart Hospital Queue Management System for Enhanced Patient Flow


QFlow+ streamlines hospital queue management with smart, efficient solutions. Self-service kiosks generate tokens, while digital displays ensure clear queue updates. Real-time notifications via SMS, WhatsApp, or IVR keep patients informed, reducing wait-time frustration. The system offers a robust dashboard for monitoring patient flow and staff productivity. Additionally, it supports multilingual alerts, appointment scheduling, and doctor-specific queues, enhancing operational efficiency. Automated feedback collection improves patient satisfaction, making QFlow+ ideal for hospitals and clinics seeking scalable queue management.

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QFlow+: Smart transforms hospital queue management with its intelligent, scalable system, streamlining patient flow and boosting operational efficiency. It features advanced self-service kiosks, including models like QFP FM 16 and QFP TT-13, with integrated thermal printers for instant token generation. Additionally, real-time token updates on large HDMI displays ensure clear visibility, minimizing confusion and enhancing patient satisfaction. The system empowers staff with efficient counter management, enabling token calling, urgent case prioritization, and seamless handling of no-shows.

Moreover, QFlow+: Smart enhances patient engagement through real-time notifications via SMS, WhatsApp, or IVR, delivering queue status and estimated wait times. This keeps patients informed, reducing frustration and improving their experience. The robust dashboard provides actionable insights into queue performance, patient flow, and staff productivity, helping managers identify and resolve bottlenecks quickly. Furthermore, automated feedback collection through customizable forms fosters continuous service improvement, ensuring high patient satisfaction.

For added flexibility, QFlow+ supports multilingual voice alerts, doctor-specific queue management, and seamless appointment scheduling. It also offers token reassignment and doctor availability notifications, ensuring smooth operations across departments. With cloud and internet connectivity, the system scales effortlessly for hospitals, clinics, and other industries like retail or government services. Backed by 7System Technology’s reliable support, QFlow+ delivers a data-driven, user-friendly solution that optimizes workflows, enhances patient experiences, and drives operational excellence in high-traffic environments.

Technical Specifications

  • Token Generation: Self-service kiosks with thermal printer integration

  • Display: Large HDMI TV screens, multiple display format support

  • Notifications: SMS, WhatsApp, IVR with real-time queue updates

  • Counter Management: Operator panel for token calling, priority handling, no-show recall

  • Analytics: Real-time dashboard for queue performance, patient flow, staff productivity

  • Feedback: Automated collection via SMS, WhatsApp, IVR, customizable forms

  • Appointment Management: Scheduling, token reassignment, doctor-specific queues

  • Alerts: Multilingual voice support, audible token announcements

  • Doctor Features: Busy status, nurse call notifications, queue monitoring

  • Compatibility: Scalable for hospitals, clinics, and other industries

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